Terms & Conditions

Last updated: September 10, 2025•Effective Date: September 10, 2025

Welcome to Franfra

These Terms and Conditions govern your use of our website, products, and services, including candle purchases, astrology services, WhatsApp ordering, and franchise opportunities. By accessing or using our services, you agree to be bound by these terms.

Products & Services

Product Information

•All candles are handcrafted using natural soy wax, premium essential oils, and authentic crystals
•Product descriptions, images, and pricing are accurate but may be updated without notice
•Colors and scents may vary slightly due to natural ingredients
•Burn times are estimates based on proper candle care and usage

Service Availability

•Products are subject to availability and may be discontinued without notice
•We reserve the right to limit quantities per customer
•Services are available across India with varying delivery times
•WhatsApp ordering is available during business hours (10 AM - 8 PM)

Astrology Services

Important Disclaimer

Astrology services are for entertainment and guidance purposes only. Predictions and readings should not be considered as absolute truth or used as the sole basis for major life decisions.

Service Terms

•Free Services: Basic AI readings and general horoscopes are available at no cost
•Premium Services: Detailed readings, consultations, and personalized reports available for ₹19
•Accuracy: We strive for accuracy but cannot guarantee specific outcomes
•Privacy: Birth details and personal information are kept confidential
•Refunds: Premium service fees are non-refundable unless technical issues occur

Orders & Payments

Order Processing

• Orders processed within 1-2 business days
• Confirmation sent via WhatsApp/SMS
• Custom orders may take 3-5 days
• Rush orders available with extra charges
• Orders cannot be modified after confirmation

Payment Terms

• Payment required before processing
• Multiple payment options available
• COD available for select locations
• EMI options for orders above ₹3000
• Prices include applicable taxes

Shipping

• Free shipping on orders above ₹1999
• Standard shipping: ₹99
• Delivery: 3-7 business days
• Express delivery available
• Tracking information provided

Returns & Refunds

• 7-day return policy for unused items
• Original packaging required
• Refunds processed within 5-7 days
• Customer pays return shipping
• Custom orders non-returnable

Franchise Program

Franchise Agreement Terms

•Investment: ₹2-5 lakhs depending on location and store format
•Agreement Period: Initial 3-year term with renewal options
•Territory Rights: Exclusive territory based on demographics
•Training: Comprehensive 2-week training program included
•Support: Ongoing marketing, operational, and technical support

Franchise Obligations

• Maintain brand standards and guidelines
• Achieve minimum sales targets
• Participate in training and development programs
• Use only approved suppliers and products
• Submit regular business reports

User Conduct & Prohibited Activities

Prohibited Activities

• Misuse of personal information or astrology data
• Attempting to hack, disrupt, or damage our systems
• Sharing false or misleading information
• Reselling products without authorization
• Violating intellectual property rights
• Harassment or inappropriate communication

Consequences

Violation of these terms may result in:

• Immediate suspension of services
• Termination of franchise agreements
• Legal action where applicable
• Forfeiture of payments or deposits

Liability & Disclaimers

Limitation of Liability

Franfra's liability is limited to the amount you paid for products or services. We are not responsible for indirect, incidental, or consequential damages arising from:

• Use or inability to use our products or services
• Reliance on astrology readings or predictions
• Business losses or franchise performance
• Third-party actions or services
• Force majeure events beyond our control

Safety Disclaimers

• Always follow candle safety instructions
• Never leave burning candles unattended
• Keep away from children and pets
• Discontinue use if allergic reactions occur
• Consult healthcare professionals for medical concerns

Changes & Termination

Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use constitutes acceptance of modified terms.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that violates these terms or is harmful to other users or our business.

Questions About Terms?

Need clarification on any of these terms? Our team is here to help you understand your rights and obligations.

Legal Support

+91 774-099-7399

Legal Team

legal@franfra.com