Privacy Policy

Last updated: September 10, 2025•Effective Date: September 10, 2025

Our Privacy Commitment

At Franfra, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, order through WhatsApp, or engage with our astrology features.

Information We Collect

Personal Information You Provide

•Contact Details: Name, email address, phone number, shipping and billing addresses
•Order Information: Purchase history, product preferences, payment details
•Astrology Data: Birth date, time, location for horoscope and personalized readings
•WhatsApp Information: Messages, order requests, customer service interactions
•Franchise Applications: Business experience, financial information, location preferences

Automatically Collected Information

•Device Information: IP address, browser type, device type, operating system
•Usage Data: Pages visited, time spent, click patterns, search queries
•Cookies: Session cookies, preference cookies, analytics cookies
•Location Data: General location for shipping and service availability

How We Use Your Information

Service Delivery

• Process and fulfill orders
• Provide astrology services and readings
• Manage WhatsApp communications
• Handle customer support requests
• Process franchise applications

Personalization

• Generate personalized astrology insights
• Recommend relevant products
• Customize website experience
• Track gamification progress
• Send targeted promotions

Business Operations

• Improve our products and services
• Analyze website usage and trends
• Prevent fraud and ensure security
• Comply with legal obligations
• Conduct market research

Communication

• Send order confirmations and updates
• Provide customer service support
• Share promotional offers (with consent)
• Send important service notifications
• Facilitate franchise communications

Information Sharing

We DO NOT sell your personal information

Franfra never sells, rents, or trades your personal information to third parties for their marketing purposes.

We may share information in these limited circumstances:

•Service Providers: Payment processors, shipping companies, analytics providers (all bound by confidentiality agreements)
•Legal Requirements: When required by law, court order, or government request
•Business Transfer: In case of merger, acquisition, or sale of assets (with notice to users)
•Protection: To protect our rights, property, or safety, or that of our users
•With Consent: Any other sharing with your explicit consent

Data Security & Protection

Security Measures

• SSL encryption for all data transmission
• Secure payment processing through certified gateways
• Regular security audits and updates
• Access controls and authentication systems
• Data backup and recovery procedures

Data Retention

• Customer data: Retained for service provision
• Order history: 7 years for tax/legal compliance
• Marketing data: Until consent withdrawal
• Analytics data: Aggregated, 2 years maximum
• WhatsApp messages: 1 year for support

Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Restrict data processing

• Opt-out of marketing communications
• Data portability (receive your data)
• Withdraw consent at any time
• File complaints with authorities

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days and may require identity verification.

Contact Us About Privacy

Have questions about our privacy practices? We are here to help and committed to transparency.

WhatsApp Support

+91 774-099-7399

Privacy Officer

privacy@franfra.com